Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Every assistance request you send to us will be responded to within maximum sixty minutes. If your ticket or email calls for further assistance from an administrator, we’ll forward it and leave a note to notify you that your case is being worked on. If you take advantage of our Optional Managed Services package, all of the server management services included there will be completed at a time of your liking.

  • Top quality support service

  • A Premium–Quality Help Desk Support Service

  • We’ll be online for you 24x7x365 to answer any enquiries that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server administration procedures, you can make use of our Optional Managed Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Web Hosting Control Panel with a circumstantial knowledge base, which features detailed explanations of its features and functionalities. Moreover, we have created in–depth video tutorials that will further show you how to carry out a given action or troubleshoot a regularly encountered issue. The instructional articles and the video tutorials are readily accessible from every Web Hosting Control Panel section through the Videos and Help buttons in the upper right corner.