Although this is not the keyfactor in order to identify a trustworthy shared website hosting company from a bad one or a reseller from a real provider, having the option to call and talk with a live person is a sign that you are not working with a one-person company and that you'll be able to get in touch with somebody when you're in need of assistance. The telephone support for web hosting services may vary from common to expert, so the issues which can be resolved through a phone call differ based on the specific company. Generally, these matters are more basic and feature billing or first level technical issues as more complex problems often require a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nonetheless, having the option to phone call your supplier can save you lots of time and efforts for the countless small issues which may eventually appear when you manage your web hosting account.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hrs every day, you're able to get in touch with us and consult with one of our customer support agents to find out more about all Linux shared website hosting packages that we offer and ensure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we now have telephone numbers on 3 different continents so that you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you can call us about general and billing issues, or even about some technical matters. In case the situation is strictly technical or it can take longer time to investigate, you will have to go through our ticketing system, that will enable both you and our tech support team to track the information provided by both sides.