One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and exactly how you, as a client, can benefit from it.
If you ever encounter a problem with your website and are unable to take care of it on your own, ask the respective hosting provider’s help desk team to help you get the site back online. A prompt solution would be the perfect scenario, but lots of companies answer within 24 hours and even more, all the more so if you’re working with a hosting reseller. Even if your problem can be fixed with ease, your site may not work correctly or it may not be available whatsoever for a lengthy stretch of time, so you may lose potential customers since it’s very unlikely that anybody would ever return to a site that is out of order. Speaking of which, you ought to make certain not only that you can reach your hosting company, but also that they can reply and help you in a well-timed fashion. If a web app update doesn’t go smoothly or you erase something by mistake, for example, the site should be restored promptly in order to prevent elongated unreachability.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive an answer to an e-mail or a technical support ticket. No matter when you contact us, we will help you within only one hour with any pre-sales or technical queries you may have. As a matter of fact, our real reaction time scarcely ever surpasses twenty to thirty minutes. Since we’re working 24/7, you’ll always receive assistance in a well-timed manner and we know exactly how essential that is in the electronic age. Shortly after you contact us, we will respond to your questions. In case you confront any technical issue, we’ll tackle it instead of you, or we’ll provide you with all the needed information in case there is something that you need to do on your end.