Live Chat Support
Read more about the Live Chat service as well as what it involves.
A live chat is a real-time way of communication between a web hosting company's support crew and its clients. It is a very efficient method to get some info about the hosting services or get some issue resolved since you are talking to a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of mistakes any time you exchange information like usernames or domain names, the faster response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue involved. What's more, you're able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone charges that you'll have to pay in case you are calling to another country.
Live Chat Support in Shared Website Hosting
We provide a live chat assistance service for all of the Linux shared website hosting packages that we offer and we are able to assist you with almost everything in real time. If you don't have an account with our company yet, we are able to give you more info about the packages so as to help you to select the most suitable package. If you are an existing customer, we will be able to assist you with any general or billing matter plus with a number of common technical issues, for instance an e-mail address setup in a desktop email client. If you are unable to call us for whatever reason or you're in some country where we do not have a local telephone number, the live chat is the best way to contact us. Of course, some issues need more time to analyze and test, so you will need to open a support ticket to our technicians, but nonetheless, we will save you time and assist you with many problems on the chat.