Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting packages is not separate from the web hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with just a few mouse clicks, without having to log out of your hosting account. The ticketing system includes a quick-search box, so you can track the status of any ticket that you’ve opened in the past, if you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a particular issue before you actually open a ticket. The ticket response time is no more than one hour, which means that you can obtain swift assistance whenever you need it and if our tech support team recommends that you do something in your hosting account, you can do it instantly without having to log out of the Control Panel.