There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you opt for is a support ticket system. This is the easiest communication method for different reasons. In the event that no support staff member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy ‘n’ paste extensive pieces of info without needing to worry about typing errors, and if a certain issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in the exact same place, so either party can always see the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which goes to say that if you need to supply info or to adhere to instructions, you’ll need to use no less than two separate admin interfaces and this number might grow in case you desire to administer multiple domain names. In addition, lots of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting packages is not separate from the web hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with just a few mouse clicks, without having to log out of your hosting account. The ticketing system includes a quick-search box, so you can track the status of any ticket that you’ve opened in the past, if you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a particular issue before you actually open a ticket. The ticket response time is no more than one hour, which means that you can obtain swift assistance whenever you need it and if our tech support team recommends that you do something in your hosting account, you can do it instantly without having to log out of the Control Panel.